If you are fortunate, you may never have to make a claim against your insurance. However, when things do go wrong we will make the claims process as smooth as possible.

Please contact us as soon as practical after the event happens, especially if the loss is due to theft or a serious accident.

Safety first

Damaged buildings can be very dangerous, so it’s important to listen to the advice of emergency services authorities about access to your property and the general area.

If your property is not safe, do not try to enter. Above all, make sure you and your family stay safe at all times.

Contact the police

If you are ever affected by a crime such as theft, vandalism, malicious acts, or any serious accident (such as one in which a person is injured), you should call the police as soon as possible and keep the incident number they give you.

Follow any directions the police give you and give them as much information as you can about what happened. For any serious incident, a police report will be made. Ask the police officer that you are dealing with to give you the police report number. You will need to include this in your insurance claim.